The role of EVA AI
EVA AI is an operational assistant integrated into the Esdra platform. It helps staff review data, prepare actions, generate reports, find information and reduce repetitive work.
EVA AI does not replace human staff, does not make autonomous binding decisions and must not be used as the sole basis for legal, tax, employment, health, financial or other high-risk decisions.
Transparency
- Users must be informed when they are interacting with EVA AI.
- AI-generated content or suggestions must be checked before being used in critical processes.
- AI-suggested actions must remain reviewable and subject to staff confirmation where they affect data, orders, customers or communications.
Data and confidentiality
Data sent to EVA AI must be relevant to use of the service. The customer must avoid entering unnecessary data or special categories of personal data unless strictly necessary and supported by an appropriate legal basis.
Where EVA AI processes data on the customer’s behalf, the DPA and the security measures set out in Esdra’s documentation apply.
Prohibited uses
- Generating misleading, discriminatory, defamatory or unlawful content.
- Making automated decisions with significant effects on individuals without an appropriate legal basis, human oversight and notice.
- Using EVA AI to circumvent security measures, extract unauthorised data or infringe third-party rights.
